Industries and Services

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Industries

Healthcare

Circle Connect helps health plans, providers and medical groups foster meaningful relationships with members and patients. We improve communication, deliver personalized experiences and strengthen member engagement with commitment and care. Our trained agents increase connection and appointment rates while delivering education and support.

Government

Circle Connect aids government agencies to overcome service and communication challenges. Through tailored training, custom engagement and advanced technology we help address issues like appointment setting, program education, and staffing shortages. By doing so, we empower agencies to deliver efficient and effective service.

Finance

Circle Connect supports the financial industry by delivering tailored solutions. Our adept agents handle account inquiries, customer service, appointment setting and program education. We drive connections through outbound marketing, managing campaigns, and detailed reporting. With scalable services and unwavering commitment, Circle Connect stands as the trusted ally for financial institutions seeking efficient call center support.

Commercial

Circle Connect is a corporate partner, with tailored services including customer support, benefits education, appointment scheduling, and call center overflow. Leveraging advanced technology and skilled agents, Circle Connect ensures efficient and multichannel communication, optimizing operations and enhancing communication for commercial companies.

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Services

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Campaign Services

  • Annual wellness visits
  • Network changes
  • Program and benefits education
  • Ancillary benefit services
  • Growth and retention

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Communication Services

  • Call, text and email campaigns
  • Surveys and questionnaires
  • Tailored scripting
  • Marketing
  • Incentive and rebate programs

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Admin Services

  • Appointment setting
  • Name and address changes
  • Office location changes
  • Staff introductions
  • Documentation validation
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Data Services

  • Duplicate removal
  • Standardization and normalization
  • Validation and verification
  • Error correction
  • Reporting
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